Reference

Terms That Govern Your skycity Account

These terms and conditions form the full agreement between you and skycity when you open an account and use our platform where local law permits.

Account EligibilityPlatform Usage RulesPayment TermsDispute ResolutionAccount Security

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What These Terms Cover and How They Apply

skycity Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on skycity, you confirm that you have read, understood, and accepted these terms in full. Access to the platform depends on local law and is available only where local law permits. These terms govern all activity on your account, including deposits via

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UPI, Paytm, and PhonePe, withdrawals, wagers placed, and any disputes arising from them. We may update these terms periodically; when we do, we will notify you via the email address registered to your account. Continued use of the platform after any update constitutes acceptance of the
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revised terms. If any section of these terms conflicts with applicable law in your jurisdiction, that section will apply only to the extent permitted by law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT

How to Reach Us About These Terms

If you have questions about any clause in these terms, disagree with how a rule has been applied to your account, or want to request a copy of your data under our retention policy, our support team is available around the clock. Reach us through the channels below and we will respond with the relevant policy detail or escalate to our compliance team where needed.

Team online

Live Chat

Start a live chat session from any page on skycity.club. Our agents can pull up your account record, walk you through the relevant clause, and raise a formal dispute on your behalf if needed.

Email Support

Write to our support address for non-urgent terms queries or to request a written record of our response. We aim to reply within one business day and reference the specific clause you have asked about.

Help Centre

The Help Centre at skycity.club contains the current version of these terms, a change log of recent updates, and step-by-step instructions for submitting a formal account dispute or data request.

POLICY PRACTICES

How We Handle Data, Security and Your Account Rights

Our approach to data handling, account security, and policy compliance is built around transparency and your ability to act on the rights these terms give you.

Data Retention

We retain account transaction records for the period required under applicable law in your jurisdiction. You may request a summary of the data we hold by contacting support via live chat or email at any time.

Cookie Policy

skycity uses session and analytics cookies to maintain your login state and improve platform performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification. These terms require you to keep your login credentials private; any activity carried out under your credentials is treated as authorised by you.

Requesting Changes

To update personal details on your account — name, email address, or linked payment method such as UPI or Paytm — submit a request through live chat or email with the required verification documents.

Dispute Process

If you believe a transaction or account action was applied incorrectly under these terms, raise a dispute within 30 days of the event. Our compliance team will review the account log and respond with a written decision.

Policy Updates

When we revise these terms, the updated version is published on skycity.club with the effective date clearly marked. We will also send a notification to your registered email so you are never caught unaware by a change.

Common Questions About skycity Terms

The questions below cover the clauses that account holders ask about most often. If your question is not answered here, the Help Centre has the full text of these terms and our support team can clarify any clause directly.

These terms apply to every person who opens an account on skycity.club. Access to the platform depends on local law and is available only where local law permits. By registering, you confirm that use of the platform is lawful in your jurisdiction.

Yes. We may revise the terms at any time. When we do, we publish the updated version on skycity.club with the effective date and send a notification to your registered email address. Continuing to use your account after the effective date means you accept the revised terms.

You can raise a formal dispute within 30 days of the relevant event. Contact support via live chat or email, describe the issue, and reference the clause you believe was applied incorrectly. Our compliance team will review the account log and send you a written decision.

Deposits and withdrawals processed via UPI, Paytm, or PhonePe are subject to the payment terms in Section 4 of this document. Processing times and any applicable limits are stated there; contacting support is the fastest way to resolve a payment discrepancy.

Submit a data request through live chat or email. Provide the email address linked to your account and a valid identity document. We will compile and send you a summary of the data we hold within the period required by applicable law in your jurisdiction.

You are responsible for keeping your login credentials private, ensuring that your use of the platform is lawful where you are located, and providing accurate personal details. Any activity carried out under your credentials is treated as authorised by you under these terms.

The current version of these terms is always published at skycity.club, with the effective date displayed at the top of the page. Players in Mumbai and across India can access the document at any time from the footer link labelled Terms and Conditions.

Terms That Govern Your skycity Account

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How We Handle Data, Security and Your Account Rights

Data Retention

Cookie Policy

Account Security

Requesting Changes

Dispute Process

Policy Updates

Common Questions About skycity Terms

01 Who do these terms apply to?

02 Can skycity change these terms after I have accepted them?

03 What happens if I disagree with a decision made under these terms?

04 How do payment terms work for UPI, Paytm, and PhonePe?

05 How can I request the personal data skycity holds on my account?

06 What are my responsibilities under these terms?

07 Where can I find the current version of these terms?

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