Reference

How skycity Handles Your Personal Data

At skycity, we take the privacy of every account holder seriously — this policy sets out exactly what data we collect, why we collect it, how long we…

Data TransparencyAccount SecurityYour Right to AccessRetention PolicyContact Our Privacy Team
Explore the Lobby Read FAQ
skycity How skycity Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team When You Need Us

If you want to exercise a data right — access, correction, portability or deletion — or if you have a question about how we handle your personal information, our privacy support team is reachable through the channels below. Whether you are writing in from Mumbai or anywhere else in India where local law permits access, we aim to respond to all privacy requests within seven business days.

Team online

Email Privacy Request

Send a written request to our dedicated privacy address. Include your registered account email and the specific right you wish to exercise. We acknowledge all emails within 48 hours and resolve within seven business days.

Live Chat Support

Open the live chat widget inside your skycity account dashboard to raise a privacy concern in real time. Our support agents are available around the clock and can escalate data requests to the privacy team directly.

Help Centre Ticket

Submit a formal ticket through the Help Centre under the Privacy and Data section. Tickets create an auditable trail for your request, and you receive status updates at each stage until the matter is resolved.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Your Account Rights

skycity applies layered security controls across every point where personal data is stored or transmitted — from account creation through to payment processing and support interactions.

Data We Collect

We collect the information you provide at account creation — name, email, date of birth, phone number — plus transactional data generated when you deposit or withdraw via UPI, Paytm or PhonePe. Device identifiers and IP addresses are logged automatically for security purposes.

Cookie Policy

Cookies on skycity.club fall into three categories: strictly necessary session cookies, performance analytics cookies and optional personalisation cookies. You can adjust your cookie preferences at any time through the cookie settings panel accessible in the site footer.

Account Security Controls

All account data is encrypted in transit using TLS 1.2 or higher. Stored passwords are hashed using a modern one-way algorithm — we never hold your password in plain text. Two-factor authentication is available on your account settings page and we strongly encourage enabling it.

Data Retention Periods

Transaction records and account identification data are retained for the period required by applicable financial regulations. Non-transactional data such as browsing preferences is held for no longer than 24 months after your last account activity, after which it is deleted or anonymised.

Your Rights Over Your Data

Where local law applies, you hold the right to access a copy of your data, correct inaccuracies, request portability in a machine-readable format, or ask us to delete records we are not legally required to retain. Submit any of these requests through the privacy contact paths listed on this page.

Third-Party Data Sharing

We share data only with payment processors — UPI rails, Paytm and PhonePe — and with identity-verification providers required by law. No data is sold to advertising networks. Any third-party processor we engage is contractually bound to handle your data under terms at least as protective as our own policy.

Common Questions About Your Data and Privacy Rights

The answers below cover the privacy questions our account holders ask most often. If your question is not listed here, reach out through the support channels on this page — our team in Pune handles data queries daily and can give you a direct, account-specific answer.

We collect your name, email address, phone number and date of birth at registration. Once your account is active, we also log transaction data from deposits and withdrawals made via UPI, Paytm or PhonePe, plus device and session data used for security monitoring.

Submit a data-access request via email or through the Help Centre ticket system, referencing your registered account email. We will compile your data into a structured, machine-readable file and send it to your registered address within seven business days.

Yes, where local law permits deletion requests, we will erase data we are not legally required to retain. Transaction records tied to financial compliance obligations must be kept for the period mandated by applicable regulations and cannot be deleted on request alone.

We share data only with payment processors — specifically UPI payment rails, Paytm and PhonePe — and with regulated identity-verification services. We do not sell your data to marketing companies or advertising platforms under any circumstances.

Transaction and identification records are retained for the period required by financial law. Preference and behavioural data not tied to a transaction is deleted or anonymised within 24 months of your last account activity, whichever comes first.

We use session cookies for site functionality, analytics cookies to measure page performance, and optional personalisation cookies. You can review and change your cookie preferences at any time via the cookie settings panel in the footer of skycity.club.

Contact our privacy team directly via email or the Help Centre ticket system. If you are not satisfied with our response, you have the right to escalate the matter to the relevant data-protection authority in your jurisdiction where local law provides for such escalation.

Related Pages

skycity India About Us Muay Thai Champion FAQ Temple Tumble