Reference

Your Rights and Our Obligations at skycity

Our legal terms set out what you can expect from us and what we ask of you — from how your account data is held to how disputes…

Jurisdiction-Aware TermsAccount Data RightsTransparent Policy PostureIndia-Applicable ConditionsContact Paths for Legal Queries
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skycity Your Rights and Our Obligations at skycity
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If you have a question about our terms, a data request, or a formal dispute, our support team handles legal enquiries through the channels below. For account-specific legal matters, always include your registered email so we can locate your records without delay. Our team in Mumbai handles written correspondence for formal requests.

Team online

Email Support

Send your legal or data-related queries to our dedicated address. Include your account ID and the specific clause or concern you are raising so we can route your request to the right team quickly.

Live Chat

For quicker clarifications on policy scope or account terms, open the live chat window from any page. Our agents can escalate to the legal team when a written response is required for your records.

Written Request

Formal data-access or deletion requests must be submitted in writing. Use the in-account form under Settings or email us directly. We acknowledge formal requests within two business days and resolve them within the period set by applicable law.

HOW WE PROTECT YOU

Data Handling, Security and Account Control

We apply account-level security measures and clear data retention rules so your information stays within the boundaries you'd expect. Each item below reflects a specific practice we maintain across our platform.

Data Storage

Account details and transaction records are stored on encrypted servers. We do not sell personal data to third parties. Data is retained only for as long as required by applicable law or to operate your account.

Cookie Policy

We use session and analytics cookies to keep you logged in and understand how the platform is used. You can adjust cookie preferences through your browser settings at any time without affecting core account functions.

Account Security

Accounts are protected with password hashing and optional two-step verification. We never ask for your full password over chat or email. Suspicious login attempts trigger an automatic alert to your registered contact.

Data Retention

We keep your records for the minimum period required by the applicable legal framework in your jurisdiction. Once that period lapses and your account is closed, personal data is deleted or anonymised per our internal retention schedule.

Your Access Rights

You may request a copy of the data we hold on you at any time. Submit a data-access request through the Settings page or via email. We will supply a structured data export within the timeframe local law requires.

Requesting Changes

To correct inaccurate data or request deletion where permitted, contact our support team with your account ID. We handle correction and deletion requests in accordance with the legal framework applicable to your location.

Frequently Asked Legal Questions

Below are the questions we hear most often about our terms, data practices and your rights as an account holder. If something isn't covered here, reach us via live chat or email and we'll get you a clear answer.

These terms apply where access is permitted under local law. If you are in India, whether the platform is accessible to you depends on your state's specific legal framework. We recommend checking local regulations before opening an account.

We collect your name, registered email, date of birth and contact number at sign-up. Transaction records linked to UPI, Paytm or PhonePe payments are also stored for the period required by applicable law.

Open the Settings section of your account and submit a data-access request, or email our support team directly. Include your account ID in the request. We will send a structured export within the legally required timeframe.

Yes, where local law permits deletion. Submit a written request via email or the in-account form. We will process it within the timeframe applicable law sets. Some records must be retained for legal compliance even after account closure.

After closure, your personal data is retained only for the minimum period required by applicable law, then deleted or anonymised. Transaction records may be kept longer if mandated by financial regulations in your jurisdiction.

We notify you through your registered account contact before any material update takes effect. Continuing to use the platform after the notified date means you accept the updated terms, so check notifications from us regularly.

Send a written notice to our legal contact email with your account ID, the clause in dispute and the outcome you are seeking. We acknowledge formal disputes within two business days and aim to resolve them as promptly as applicable law requires.

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